Return, Refund & Cancellation Policy

At TechHobby (techhobby.in), we sell FPV drone parts, flight controllers, motors, batteries, goggles, frames, RTF/BNF quads and related RC electronics across India. This policy explains when you may return a product, request a replacement or refund, and what category-specific rules apply. Please read it carefully before placing an order.

Last updated: May 2026

1. Policy at a glance

For all time limits in this table, the clock starts when you receive the shipment at your address (courier Delivered status), not from order or shipping date. Electric and electronic products follow Section 2. Other category notes are in Section 9. All returns are subject to approval.

3. New and unused products (change of mind — non-electronic)

For non-electric, non-electronic items only, TechHobby offers a 7-day return window on most new, unopened and unused goods, counted from the date of delivery. Electric and electronic products are excluded and are covered only under Section 2 (24-hour defective-only rule).

• Items that have been opened, used, soldered, flashed, assembled, crashed or damaged are not eligible.
• Original packaging must be undamaged and fully intact, including manuals, cables, accessories and warranty seals where applicable.
• We may require high-quality photos or a short video showing the item in new condition with all included accessories.
• Original outbound shipping charges are non-refundable.
• Return shipping for unwanted items is borne by the customer and must use a trackable courier service.
• A 10% restocking and convenience fee may apply on approved change-of-mind returns, plus any payment gateway charges where applicable.
• If the returned item is not in new/unused condition or accessories are missing, the return may be rejected and the item sent back to you at your shipping cost.

4. Defective, DOA, wrong or transit-damaged items

Electric & electronic products: see Section 2 — report within 24 hours of receiving the product; returns only if defective/DOA/wrong/damaged; no claims after 24 hours from receipt.

For other products, we will offer a replacement or refund (or store credit if stock is unavailable) when:

• The product is dead on arrival (DOA) or has a confirmed manufacturer defect
• The product is faulty or broken upon receipt (not due to customer misuse)
• A different product than what was ordered was delivered
• The package arrived visibly damaged — report within 48 hours with photos/video of the outer box and product

For non-electronic items, contact us within 48 hours of delivery via email, WhatsApp or our Contact page with your order number and evidence. Claims reported after 48 hours may not be eligible for return or replacement.

For some branded electronics, the manufacturer may require you to raise a warranty ticket directly. We will guide you through the process; replacements or refunds from TechHobby are issued only after inspection and, where required, manufacturer confirmation.

5. Missing products and packaging claims

• Report missing products or accessories within 24 hours of receiving the product. Claims after 24 hours from receipt will not be entertained.
• Before opening a sealed zip-lock bag or manufacturer box, take clear photos of the sealed package. We cannot accept missing-item claims if the seal was broken before documentation.
• Your continuous HD unboxing video (Section 2) must clearly show the sealed package before opening and every item removed from the box — required for missing-item claims.
• If we confirm a packing error, we will resend the missing item when in stock or refund the value of the missing product.

6. Eligibility conditions (all returns)

Unless reported as defective/DOA/wrong item, returns must meet all of the following:

• Purchased directly from TechHobby (not from third-party marketplaces)
• Unused and in the same condition as received
• Original brand/manufacturer box, tags, warranty card, manuals and all accessories included
• No soldering, wiring, firmware flashing, crash damage, modifications or improper installation
• Valid proof of purchase (order number or invoice)
• RMA (Return Merchandise Authorisation) approved before shipping the item back

7. Non-returnable and limited-return items

• LiPo / Li-ion batteries that have been charged, cycled, punctured, swollen, crashed or used (except genuine DOA within the battery warranty window)
• Propellers, consumables, opened adhesive items and clearance / final-sale listings marked non-returnable
• Custom builds, soldered items, pre-flashed or built-to-order products
• Digital products, license keys or downloadable content after delivery
• Items damaged by misuse, incorrect voltage, reverse polarity, overcharging, water damage, fire, power surges or improper storage
• Products with removed, altered or tampered serial numbers or warranty seals
• Gift cards and similar non-physical vouchers

8. Return process (RMA)

1. Request a return or exchange via our Contact page, email support@techhobby.in, or phone/WhatsApp details listed on the site. Include your order number, SKU/product name and a clear description.
2. Attach your continuous HD unboxing video (as required in Section 2) plus any additional photos showing the defect. Claims without a compliant unboxing video will not be processed.
3. Wait for RMA approval and return shipping instructions. Returns sent without RMA may be refused.
4. For defective/wrong items, we may provide a return label or arrange pickup where feasible. For change-of-mind returns, you arrange return shipping with mandatory tracking.
5. Pack electronics with anti-static protection; use original packaging where possible.
6. Allow 3–5 business days for processing after receipt. Items requiring extended testing may take 7–14 business days.

Reimbursement of return shipping (when due to our error) applies only to actual postage/courier charges, not packing materials, and may be capped at ₹100 unless otherwise agreed in writing.

9. Category-specific notes (after 24-hour report)

For all electric and electronic categories below, you must still report any defect within 24 hours of receiving the product at your address (Section 2). The table does not extend that deadline — it lists category notes only. Brand warranty (DJI, GoPro, etc.) may differ and is handled per the manufacturer.

10. Refunds and store credit

• Approved refunds are processed to the original payment method within 7–10 business days after inspection. Bank/UPI settlement may take additional time.
• Payment gateway charges (if any) and outbound shipping are non-refundable except when the return is due to our error.
• COD orders may be refunded via bank transfer or store credit as agreed with support.
• Where a replacement is out of stock, we may offer store credit or a full refund at our discretion.
• Sale/clearance items are refunded at the price actually paid; some sale items may be final sale as marked on the listing.

11. Order cancellation

• Orders may be cancelled within 2 hours of placement if the order has not yet been shipped.
• Once dispatched, cancellation is not possible — the return process applies instead.
• Approved pre-shipment cancellations are refunded after deducting payment gateway charges (if applicable), any restocking fee (up to 2%) and shipping already incurred.
• Refunds for cancelled orders are typically processed within 3–7 business days.

12. Cash on delivery (COD)

We offer Cash on Delivery for customer convenience. Due to repeated refused deliveries causing shipping losses, we may flag or cancel COD orders that appear suspicious or where the customer has a history of rejecting packages. If your COD order is flagged, please contact customer care to confirm the order.

13. Manufacturer warranty & liability

Many products (iFlight, GEPRC, BetaFPV, DJI, RunCam, etc.) include manufacturer warranty beyond our return window. Warranty service may require registration with the brand and shipping to an authorised service centre. TechHobby will assist with documentation where possible; final warranty decisions rest with the manufacturer.

Warranty is void where damage results from user error in installation or assembly, failure to follow manufacturer guidelines, voltage mismatch, unauthorised repair, or normal wear and tear. TechHobby is not liable for injury, property damage or consequential loss arising from use of RC/FPV products. You are responsible for safe operation, compliance with local laws and proper battery handling.

14. General terms

• All returns and exchanges are at the discretion of TechHobby.
• Each case is reviewed individually; we reserve the right to refuse returns that do not meet this policy.
• If you are uncomfortable with these terms, please contact us before purchase or do not complete the order.
• Nothing in this policy limits rights you may have under applicable consumer protection laws in India.